Due to the direct threat of safety, service and support animals are not allowed on property. For additional information, please visit Frequently Asked Questions about Service Animals and the ADA | ADA.gov. https://www.ada.gov/resources/service-animals-faqs/#exclusion-of-service-animals
We are an outdoor facility. We do have shaded, misted, and an indoor gift shop area to get away from the heat for the summer. In the winter we do have portable heaters placed around the property for places to get warm. Please dress appropriately for the weather. We also have some umbrellas available to borrow for your visit. There is no cost to borrow the umbrellas, as long as they are not all out in use by other guests and we just ask to hold an ID until the umbrella is returned.
To reduce exposure to secondhand smoke to our guests, animals and staff and ensure a good experience for all guests, smoking and vaping are not allowed inside the ranch. Guests may smoke only in designated areas, which are located more than 25 feet from entry gates. Wristbands will be provided to ensure easy re-entry. Should you observe a guest smoking, please report it to a zoo employee, and we’ll address the situation.